Frequently Asked Questions
MYTAS, how will this benefit me?
One fixed monthly fee – no shocks, no surprises; we tell you how much it costs and that’s it. We do it all. While we’re sorting everything, you and your colleague can still focus on your jobs – no distractions, no negotiating with landlords, no messing about with utilities – just leave it to the experts.
So how is it different from serviced accommodation?
MYTAS is designed to save you time and money. We provide accommodation from the private rental market, which is often up to a 3rd cheaper than the equivalent standard Serviced Accommodation and what’s more you get to choose the property you want from a pre-vetted list.
So, what is included?
Everything and more besides!
- Rent – Fully Furnished Property
- Landlord Deposits
- Letting Agent Fees
- Utilities – Gas/Electric/Water Supply Waste Water/Oil/LPG/Septic Tank emptying
- Broadband Unlimited + Telephone Line (calls barred)
- Grocery Pack
- TV Licence
- Council Tax
- Repairs & Maintenance
- Dilapidations (to service standard limits)
- MYTAS Property Set-up and Management Fees
- Carbon Monoxide Monitor
- Professional Clean on Move-In
- Linen & Towelling
- Property Search
- Property Pre-vetting
- Accompanied Viewings
- Property Safety Check
- Lease Negotiations
- Property Validation Prior to Move-In
- Accompanied Move-In and Property Familiarisation
- Utility & Broadband Set-up
- Tenancy Management Service
- HCR Maintenance & Support Services
- Periodic Property Inspection
- Lease End Date Reminder
- Tenancy Renewal
- Pre Move-Out Visit
- Accompanied Move-Out
- Utility Closedown
- Dilapidations Negotiation
- Bed Space Management
- Guest Personal Portal
- Management Information & Reporting
- P11D Year End Report
So is there a minimum rental period?
6 months is the minimum period a Landlord is normally willing to rent a property. However often 6 months leased will be cheaper than 5 months in Service Accommodation – let us show you the difference.
Do I get a choice of property?
Yes, with MYTAS, we will show the Guest a number of pre-approved properties based on your budget; all accompanied by our MYTAS property consultant who has local area knowledge.
Does it include an Orientation Service, Education Advice, Cultural Training and other Destination Services?
No, however: Behind MYTAS is a relocation provider with more than 30 years’ experience who provides these and other destination services.
Where do you get the properties?
We search the private rental market and look for the most suitable properties using our expertise to strike the best deals with Landlords and Letting Agents.
Can properties be viewed any day or time during the week?
In our experience of the fast-moving property market, it is better to arrange viewings weekdays, particularly between Tuesdays and Thursdays, to maximise the chances of securing your chosen property.
How quickly will I receive a fixed price?
We will provide a fixed price, once the viewings have taken place and the Guest has chosen a property. We will then know all the details to calculate the all inclusive fee.
How long do I have to accept the fixed fee?
The properties can be listed with multiple Letting Agents who may all be conducting viewings with potential tenants. So, once a property is chosen, speed is of the essence in agreeing the costs and giving MYTAS the go-ahead so we can secure the property. Delays can lose the first choice property. Ideally, we need a reply within 4 hours.
‘Pre-vetting & Validation of properties’: What does this mean?
MYTAS will pre-vet all properties for suitability and living standard. Once a property is chosen we will than carry out a validation visit prior to the Guest moving in, including a full property safety check, professional clean as well as ensuring any remedial work is completed. We want your colleague – our Guest – to have a stress-free move-in.
What happens when I choose my property?
MYTAS will undertake all of the tenancy negotiations, payment of any security deposits, initial rent etc, and we let you know what’s going on too.
Can I check out how things are coming along online?
We’ll keep you in the loop by phone and email of course, so you’ll always know what’s going on. Once the guest has chosen a property, you can both make use of our special management portal to check on progress, the new location and tons of other stuff.
Will the property be furnished?
MYTAS only deals with furnished properties; should there be a shortage of quality furnished properties in the selected location we will fully furnish the property you choose.
What should be in the property?
MYTAS work to a full amenities list – see the separate sheet for those details.
How quickly I move in?
Once a property has been chosen the MYTAS consultant will negotiate the Tenancy terms & conditions with the Landlord or Letting Agent. We will endeavour to move things on as quickly as possible and aim to meet your timescales. However we are reliant on Landlords and Agents to play their part in this process, but we will aim to minimise delays.
What happens on the move-in date?
Our MYTAS representative will meet the Guest at an agreed time and place and provide a familiarisation walk through of the property. We will show them where the fuse box is, the stop-cock, how the locks work, the washing machine and other appliances. We explain where the rubbish and recycling goes and when. We help them settle in.
What information will my colleague have about the property when they move in?
We will provide the Guest with a Welcome Pack and detailed Guest Information Guide, and an easy-to-read Guest Responsibilities section. We also provide Maintenance and local area information.
I have a maintenance issue, who do I contact?
MYTAS provides a 24/7 online maintenance reporting portal for Guests, and during office hours an experienced Support Services team ready to help out. www.hcrfix.com
Why does it sometimes take a while to get stuff fixed in my property?
MYTAS doesn’t own the property you are in, we rent it for you. This means the Landlord or their Managing Agent have a right to get repairs job done. Sometimes you need to be patient as we chase down a resolution and get the problem fixed. However, we won’t wait forever and will step in if the Landlord doesn’t act with the terms of the tenancy agreement.
Am I protected if the property becomes uninhabitable?
Yes – MYTAS will liaise with the Landlord or Letting Agent on your behalf and find suitable alternative accommodation for you as quickly as possible.
What if I want to stay longer than first anticipated?
Your MYTAS consultant will advise you in advance of any Tenancy renewal date; if you wish for your colleague to stay longer, we will take care of all the negotiations to secure the lease for a further period of time.
What does MYTAS guarantee?
We guarantee our final quotation will be within 10% of the no-obligation estimated price.
If you are not completely satisfied with the service we give you, we shall refund you £4 per night for the duration of our service failure. (Landlord responsibilities are exempt from this guarantee).
Why not discover exactly what MYTAS could mean for you?
Drop us a line and one of our rental experts will be in touch… there’s absolutely no-obligation and you never know where it could take you!
Our clients say it really is
“corporate accommodation made easy”…
Thank you so much for all your help and support over the last 6 months. The flat has been a fantastic place to live and has been a big part in making my time in London a really wonderful one
LS, Legal, Professional Service Firm
What did I value the most? The all in one package!
CM, Military Officer, Overseas Government
Until I read the welcome pack I didn’t realise you sorted out and paid everything! It was so easy and Karen was so quick to respond to our lock problems. Thank you
BA, VP Business Development, Insurance